Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of PlumeTube, including our website and the personalised episodes we create (the “Service”). By joining our waitlist or otherwise using the Service, you agree to these Terms. If you don’t agree, please don’t use the Service.

2. Who Can Use PlumeTube

PlumeTube is offered to parents and legal guardians on behalf of their children. You must be at least 18 years old and have the authority to consent to the collection and use of your child’s information as described in our Privacy Policy to use the Service.

3. The Waitlist and the Service

Joining the waitlist reserves your place to access PlumeTube as it becomes available. We’ll ask follow-up questions about your child so we can begin producing their personalised episodes. Features, pricing, and availability may change as we continue to build the Service.

4. Your Content

You may provide photos, names, interests, voice recordings, and other information about your child or family (“Your Content”) so we can create personalised episodes. You retain ownership of Your Content. By submitting it, you grant PlumeTube a licence to use, reproduce, and process Your Content solely to create, deliver, and improve the personalised episodes and features you request.

You confirm that you have the right to share Your Content with us and that doing so doesn’t violate any other person’s rights.

5. Subscriptions & Billing

Paid plans, where offered, are billed on a recurring basis (e.g. monthly) at the price shown at signup. You can cancel at any time, and your access will continue until the end of the current billing period. We’ll give you reasonable notice of any price changes before they apply to you.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or to harm a minor.
• Submit content that you don’t have the right to share, or content involving a child other than your own without the other parent or guardian’s consent.
• Attempt to reverse engineer, disrupt, or gain unauthorised access to the Service.
• Misuse generated episodes, including redistributing them commercially without our permission.

7. Intellectual Property

PlumeTube, our characters (including Plume), branding, and underlying technology are owned by us and protected by intellectual property law. These Terms don’t grant you any rights to our trademarks or branding beyond what’s needed to use the Service for personal, non-commercial purposes.

8. Disclaimers

The Service is provided “as is.” We work hard to make sure episodes are produced reliably and on schedule, but we don’t guarantee the Service will be uninterrupted, error-free, or meet every expectation.

9. Limitation of Liability

To the fullest extent permitted by law, PlumeTube is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

10. Termination

You may stop using the Service and request account deletion at any time. We may suspend or terminate access if you violate these Terms or if we discontinue the Service, in which case we’ll provide reasonable notice where possible.

11. Changes to These Terms

We may update these Terms as PlumeTube evolves. If we make material changes, we’ll notify you by email or through the Service before they take effect. Continued use after changes take effect means you accept the updated Terms.

12. Contact Us

Questions about these Terms? Email us at hello@plumetube.com.